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AI in the professions

AI for Physicians: So Much Documentation, So Little Time

Dr. Beza LefeboVP, AI Strategy and Workforce Development. 1 min read

Physicians entered medicine to diagnose illness, treat patients, and provide care. Too many now spend their evenings completing notes, updating records, entering codes, answering messages, and documenting work they have already performed.

This is one of the clearest areas where artificial intelligence can provide immediate value.

Ambient AI documentation systems can listen to a clinical encounter, organize the conversation, and prepare a draft note for the physician to review. The technology can reduce the need for constant typing and allow the physician to focus more fully on the patient.

A 2025 quality improvement study involving 263 clinicians across six health systems found that burnout among ambulatory clinicians using an ambient AI scribe declined from 51.9 percent to 38.8 percent after 30 days. Participants also reported improvements in after-hours documentation, cognitive workload, and their ability to focus on patients.

These results are promising, but they do not transfer clinical responsibility to the model.

An AI-generated note may omit a symptom, confuse a medication, introduce a diagnosis that was never discussed, or produce language that affects billing and future treatment. The physician must remain responsible for reviewing and approving the record.

Privacy also matters. Clinical conversations may contain protected health information, family histories, personal circumstances, and details that should never enter an unapproved AI service. CMS guidance emphasizes privacy protections, human oversight, accuracy monitoring, and responsible handling of sensitive information when AI is used in healthcare.

The purpose of clinical AI should not be to see more patients with less human attention. It should be to return time and attention to the physician-patient relationship.

AI can draft the record. It cannot assume clinical judgment, empathy, or professional accountability.

Sources and further reading

  1. JAMA Network Open. “Use of Ambient AI Scribes to Reduce Administrative Burden and Professional Burnout.” 2025.
  2. Centers for Medicare & Medicaid Services. “Guidance for Responsible Use of Artificial Intelligence at CMS.” Current.

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